CozyWinters.com Complaint - Didn't say that trying warranty service would prevent later return of product

Review by CampCreek on 2009-08-17
Cozy Winters by email and was called told to check with the manufacturer which had very good warranty service and I did. After three attempts with the manufacturer to get a satisfactory product I gave up and called Cozy Winters to ask for a refund since the manufacturer told me I would have to get a refund from them. I was told my 30 day return period had expired and since I had used warranty “service” I was not eligible for a refund. I was never told at the time of my initial complaint that if I went the warranty “service” route that I could not then get a refund after 30 days.
Comments:1 Replies - Latest reply on 2009-08-17
Posted by moneybags on 2009-08-17:
This makes no sense!

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