Ikea, Round Rock TX Complaint - Return policy and reimbursement
ROUND ROCK, TEXAS -- After my Wife and daughter purchases of the Malm Store Unit, we had proceeded to put unit together that we found one side of the unit which was made of partical board was defective and the unit itself is poorly designed to endure any type of usage without one day falling apart.
Anyway, had put the unit back in the package (the way it was, with damaged part at the top) for refund back at Ikea. The gentleman at returns said that they do not give refunds and thus will replace the part that is defective with a new part, regardless of whether I felt the unit was designed proper or not. I proceeded to get a little upset with him and was ready to call his manager in, (that is after we looked at the defective part). His comment was that before buying anything there that we should have looked at the unit more carefully to observe for any flaws before buying. Needless to say, a lot of the furniture units there are secured and thus you cannot flip over to look at the construction of the items, others furniture items there or just to flimsy made.
Anyway as the story goes, he said it is against there policy but gave me a Ikea gift card for the amount of the purchase. Not exactly what I wanted, for I wanted to actually go somewheres where I could have bought something made from wood (raw furniture that you can get for a reasonable price) and not partical board. It is a sad policy for one, for examining the furniture units there, I am not totally happy with what they have to offer and the cost of the items.
So before any purchase, be sure you will be satisfied with what you got, for getting your money back is not an option here.