Eastman Kodak Company Complaint - Kodak is not customer friendly.
I am currently waiting for my third printer to be sent. I bought one brand new, paid to have it installed in to my network and it quit working 2 weeks later. I call, and I am very nice about it, they mail be a different one. so I pay again to have it put on my network. this one don't work at all. then I find out, it wasn't even a new one. it was refurbished. so lemme see this one should be perfect then, since its been fixed allready...not. I look it up while I'm waiting on hold for an hour and find 37 review all saying the same thing that is wrong with my printer, and one of them was on there 5th replacement printer. I finally get sone one on the phone. it can't be fixed, not by me anyway, so guess what this time there gonna send me a new one!! like I'm impressed, I had a new one to start with it didn't work either. I told them, I don't want it. I want a different printer alltogether. this one has issues that have not been resolved. they just keep telling how great it is. hello, do they not realize I'm sending back the second printer theve sent me because it doesn't work? I tell them what I've read and again ask for another printer. I get put on hold again. then I get a different supervisor, still singing kodaks praises. I tell him I don't have a issue with kodak, its this series printer with the issue and id rather not go threw it a third time. please send me a different printer. but no, all they will do is send me the same one. how many time do I have to do this? when he refused to I told him fine send it, I'm also going to send an email to everyone I can at kodak, and blog about there product. his response this one should work. what like third times a charm? all I wanted was a different printer. they make severel. maybe I should of specified I wanted one that worked the last time they sent me one, or rather, when I bought the first one.