Travelers Insurance Company Complaint - Interrogation - Traveler Auto Claim Adjuster
My 21 year old son was backing out of a parking lot and directly across from him was another lady backing out too. Their bumpers met in the middle of the lane. My son called me later to tell me what happened, that his bumper had a nick on it and so did the other car. Nothing seemed broke. No broken red glass on the payment - nothing. Nobody called the police. Both exchanged insurance companies and policy #s. The older lady left before my son could take a cell phone picture of her bumper. Within a few hours my son is called by the Traveler's claim adjuster saying the older lady had filed a claim and the lady said it was my son's fault (the adjuster may have made this up). She proceeded to interrogate my son over the phone, several times trying to get him to admit it was his fault, and he repeatted said no, if anything we were both at fault. She wanted to record his admission of wrong, but my son said no, he was on the work driving back to college - later. I'm upset because I was left out of the loop and I'm the primary policy holder. This was all done without an inspection of the lady's bumper - no way could an inspecter have view her bump that fast. We now don't trust "our" Traveler's claim adjuster and are looking for a local Traveler's insurance agent to help us rather than a corporate agent with a 1-800 number. This was a minor dent situation, however it really does indicator to what lengths these claim adjusters will go to resolve these claims as quickly as possible (within 24 hours I'm told). We find these claims processing methods (interrogation) at Travelers to be disgusting and repulsive. This is a warning, had it been a serious accident and/or major damage, I no longer feel comfort with Traveler's representing my interests - look how they treated my son. The adjuster said the lady file the claim first, so my son would appear to be at fault. Wow, what kind of reasoning is that. He was on his way back to college. But that is good to know - whomever files the claim first is the innocent party and the other party must be at fault. File this gem away for future use.