General Motors Complaint - Chevrolet Silverado
August 3, 2009 I took my 2001 Chevrolet Silverado to Van Chevrolet to have the breaks repaired because they would not stop the truck. They told me that the wheel sensors were bad and would have to be repaired or replaced. I could not drive the truck without fear of causing an accident so I told them to repair it. I was told that the sensors were 3 mph. off and needed to be replaced and recalibrated. When I returned to pick up the truck I was charged $425.59 for parts and labor. Because this was a recalled item (2005) I didn’t understand why I was being charged. I paid the bill because I need the truck.
I wrote to GM customer service asking them why I was being charged for a recalled Item? They said would look into it and get back with me. They called me 8-13-2009 and told me that sense I had the repair done in 2006 that I wasn’t due a refund. This was news to me because the only thing I had done in 2006 was to have the tailgate supports replaced (another recall), which took about 30 minutes. Nothing was said that I can remember about the break sensors and nothing was on the paperwork saying they were all right.
What happens when the sensors are bad is you can not stop the vehicle no matter how hard you push on the peddle. Imagine that I am driving up your street to a stoplight and the light turns red and your wife and kids start to make a left turn in front of me. This is something I thought about every time I drove my truck. This is why I had to have it fixed!
I didn’t buy a defective part and put it on my truck. GM put it on there. They even admitted the part was defective and now they want me to pay for their mistake.
If the sensors were checked? Cleaned and repaired in 2006 does that mean I will have to have it repaired again in another 3yrs for another $425.59. When I get rid of this truck I will let the next buyer know about the sensors and that they may need to be replaced again soon. Real good selling point huh. They asked me for my address because they didn’t have it on file and if they had another recall they could get in touch with me. Why? So I could have it fixed at my expense again?
I can’t image how many other people GM has done this to but maybe it’s time to see if there is enough people that a class action lawsuit would become advisable.
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