LINGO Informative - Please share your views …
Reading such views expressed on this wall here makes me contemplate about the principle question we all have in our minds, WHY ARE THESE JOBS OUTSOURCED TO NON-ENGLISH SPEAKING COUNTRIES WHERE PEOPLE HAVE BELOW AVERAGE INTELLIGENCE???
Being a Lingo customer I know that the Customer Service is in Philippines and my recent interaction with them has been really frustrating. These people obviously have an accent, which is obviously non-American and they don’t really comprehend your problems unless stated multiple times. SO WHAT ARE THESE COMPANIES, WHO OUTSOURCE THESE JOBS, GAINING?
My personal opinion is that these companies are incurring more costs, as they are losing out on customers because of their sub-standard Customer Service as compared to what they are gaining from outsourcing these jobs.
WHAT ARE YOUR VIEWS???