Chase Manhattan Bank Complaint - This is so evil - billing scam
I have a airline miles credit card. I have had the card since 1986 or thereabouts. Until recently, it was my primary credit card. However, after finding it almost impossible to void the late fees, I stopped using it. Tonight, with $203 on the card, I tried to make a payment before it was late. But alas, I needed to have submitted the payment before 4PM EST so now the payment goes through tomorrow and I will have to pay a late fee.
I have had it with Chase. They tell me that they give me a 25 day grace period to pay my bill. That is not true. I listened to the wording of the customer service representative tonight very carefully. She said that the 25 day grace period starts when the bill is generated. She then added that it might take 10-14 days to get to me in the mail. Huh, this is 2009. It should take 2-3 days to get to me. I am guessing that they "generate" the bill, put it in a warehouse and mail it out after about 10 days. This bill usually arrives around the 10th of each month. They claim to "generate" it on the 24th. So it takes more than 2 weeks to get to me. Something very fishy there.
But it gets worse. If I pay my bill using Quicken Bill Pay, unlike every other vendor, my Chase bill gets mailed out as a check from Quicken Bill Pay rather than going electronically. That means that instead of being paid in 1 day, there is an automatic 5 day delay in my payments. Every single business I deal with except Chase can take an electronic payment. Chase cannot. They lack the technology to accept an electronic payment apparently. I think not. Instead they know that the extra delay creates a late fee windfall, so they benefit from not taking an electronic payment.
In summary, here is how the scam works:
24th day of the month: bill is generated.
the next 2 weeks: bills sits waiting mailing
7th day of the next month: bill is mailed out.
10th day of the month: bill is received.
18th day of the month: bill is due.
This means that I must pay my bill between the 10th day and the 13th day in order to not pay a $39 late fee plus interest charges. In essence, I get a 3 day grace period. This is an utter scam. I have put up with this nonsence for about 10 years now and I am so fed up with it.
When I try and speak to someone at Chase, they are amazingly unhelpful. They know that this is a scam and they aren't allowed to do or say anything about it.
I have tried to resolve this so many times, but I never get anywhere. In the end, I only use this card a minimum so as to keep my airline miles. But otherwise I avoid the card and refuse any card that is issued by Chase. They are an evil company.