Automax Broken Arrow, OK Complaint - Not up front about promotions
BROKEN ARROW, OKLAHOMA -- We went in on the Cash for Clunkers deal and found just the car we wanted. At the very beginning we asked if the $1.49 per gallon promotion was available on this car. We were told that in fact it was. On no less than 3 times in the negotian we asked if this deal included the Gas promotion and were told that it was part of the deal. They also told us that there was a $1,000 rebate on the vehicle. Not one time were we told that it was an "either/or" part of the deal. We were led to believe that we would have both the $1.49 gas and $1,000 rebate.
Not until after we signed all the paper work were we informed that we got the $1,000 rebate but NOT the $1.49 Gas for one year.
We were told that we could either take the deal as they defined it or we could have our old clunker back.
Of course we didn't want to go through this all again in another dealership so we took the deal. We were then told that if they would "scramble" the customer satisfaction survey.