Bank of America Complaint - Customer Service is a thing of the past...
BETHLEHEM, PENNSYLVANIA -- My account was frozen because a PAYROLL check was deposited into the ATM and because I just opened my account they thought it was suspicious. How am I going to fund the account without making a deposit??
Not only did they freeze the check, they froze my WHOLE account - so I'm stuck with the $20 that I have in my pocket.
No where in their MANUAL of policies and procedures (which they handed out to me all cocky) does it say my whole account is going to be frozen.
So thanks Bank of America...I guess your customer service representative who laughed at me when I told her I have previously worked for banks and there are WAYS to un freeze an account when a member shows proper ID (which I showed 3 forms)...it takes a little more time and some phone calls but it can be done. I guess Customer Service is too much for them to handle...I'm going back to PNC BANK!!!
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