Stream Energy Complaint - Say NO to Stream Energy
DALLAS, TEXAS -- I have been a loyal customer to Stream for almost 3 years now. Recently I purchased a new home and had my electicity service transferred to my new home. I received two bills for my previous address for the same month. The last bill was the final bill and I was billed for only 7 days. To my surprise when I opened my bill and found a huge increase. According to the meter reading, I used twice the amout of kwh in 7 days than I had the entire previous month. I called to request a re-reading of my meter only to be told to contact Oncor, that they are the ones who read the meters. I contacted Oncor but since the electricity was no longer in my name at the previous address, they couldn't do a re-read. I was told to contact Stream and make a formal complaint. I made my formal complaint and went and re-read the meter myself. I even took witnesses and took pictures of the meter! I received a call from a Stream representative a few days later about my complaint only to be told that there was nothing they could do, and he continued to insist that it wasn't Sream's fault and the usage is consistent with the past. When I told him I had proof that the meter was read incorrectly he started spewing off numbers as if to confuse me. Bottom line is, Stream Energy lacks customer service skills and will screw you in a minute if given the opportunity! I do not recommend this company to anyone!
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