Continental Airlines Complaint - Lying To Cover Unscrupulous Practice
HOUSTON, TEXAS -- My daughter had a very disappointing experience leaving Newark Airport on a trip back home to Atlanta. She had a ticket for a flight leaving at 7:40 A.M. She arrived and checked in her luggage at 6:45 A.M. and was told that she would not be able to take her flight because she had to be at the airport 2 hours in advance of departure. She had the e-ticket which stated 30 mins. prior to departure you had to be at the airport and it seemed to make no difference. She called me and I immediately called Continental and the woman I spoke to stated the same and said it was "policy throughout the airline industry". I politely told her that it was not and I had flown enough over the last few years to know that it wasn't. I told her that the website does not say that and she put me on hold while checking it out. She came back and told me that I was correct (no kidding) but there was nothing they could do but put her on standby. After complaining loudly my daughter was finally able to leave Newark on a 12:30 P.M. flight. She was told by customer service at the airport that they routinely overbook with the hope that some of the people would not show up. After this experience I will never again fly Continental and will tell anyone I know to fly something else. I feel that they tell people 2 hours with the intent of bumping people anyway. Dishonest and completely unscrupulous.