Fox Complaint - Don't use Fox Car Rental
SAN FRANCISCO, CALIFORNIA -- I booked a car from Fox through Expedia. Expedia's share (I now come to find) was $84.64, yet I was charged this amount in addition to "my share" of $93.99. Now it's a month after I rented the car, and I received my credit card bill today. I was charged the entire $178.63. I took 3 hours to call Expedia and Fox back and forth several times (by the way, getting a person on the phone at Fox, whether locally or nationally, is quite difficult). I found out that they never collected from Expedia, so they never paid me back the $84.64. They told me that there was a credit to my account today (how coincidental) since apparently they finally charged Expedia today after I called them the first time. On the rental Agreement, it's clear that it was Expedia's expense to pay, yet Fox forgot to charge Expedia, instead taking my money. Had I not initiated the calls, I never would have gotten my money, potentially. All I got was an apology, and basically the woman on the phone from Fox was saying that "sometimes companies make mistakes" (she was talking about EXPEDIA!).
Secondly, the clerk who served me when I originally got the car in San Francisco was anything but polite. It was his mission to get me out of there as quickly as possible, despite that there was no line. He asked about whether I needed insurance, and when I inquired whether regular insurance normally covers you for rental car accidents, he said "You need to know your own insurance" and he went on to the next question.
Then he asked me about fuel. He said that I could be charged $2.99 per gallon for gas. From the way he described it, it seemed that I didn't need to bring the tank back full, and I'd be charged at the $2.99 per gallon rate for them to fill the tank. Well, despite that I came back with the tank 3/4 full, I was charged $44.85, because apparently it was "Pre-Paid Fuel" for the whole tank. This was never made clear to me by the clerk. By the way, they ended up charging me $3.09 per gallon, rather than the originally quoted $2.99.
In conclusion, I will never use this car rental company again. Their service is lackluster, they are hard to reach, and their business practices are poor.
NOTE: The reason I gave them 2 stars instead of 1 is that the car itself (Chrysler PT Cruiser) was relatively new, clean, and drove well.