Fantastic Sams (Boonton, NJ) Complaint - Fantastic Sams stylist OVERCHARGED!!
BOONTON, NEW JERSEY -- I called the day before to check around on prices for a highlight and cut because I had an exact amount of money to spend, I called a few places and finally called Fantastic Sam's in Boonton, NJ. I specifically told them I had a certain amount of money to spend and they stated that the total cost would be $50 for highlights and $25 for a cut so the total was to be $75.00. I called once again before coming and even stated to them "Hey I have an appointment in a couple hours for a highlight and cut and I need to know the total price so I can bring the exact cash with me" once again they informed me it will be no more than $75.00 total. I went in and Kelly cut and foil highlighted my hair. Just so you know I have very short hair. Ive had this procedure done a million times in my life and it went as normal and took about the same amount of time and work as any other time Ive had a highlight/cut done. Nothing special happened nothing more or less than was supposed to. Upon checking out the receptionist said "Okay that'll be $102.95. I was like um, I called two times to be ensured that it was $75.00 and the stylist was standing right there and said well I had to do extra work on your hair and had to use six extra foils and charge $4 for each extra foil so the extra wortk she did came to almost $30 more than promised. I was embarrasssed because I did not bring $102 as I was ensured two separate times it was going to be $75. I had to go get my credit card and use that!! This pissed me off totally!! Then she was like d"okay how much tip will you be leaving on your card today? Not like would you like to leave a tip... I even gave a cash tip of $8 and that didn't seem to please anyone. So basically I spent over $110 for something promised to be $75 or less. Most of the reason I'm mad is because I called TWICE to MAKE SURE of the price and I also am upset because I am 100% sure there was no EXTRA work done or any EXTRA foil used on my already short hair!