EFaucets.com Complaint - Poor Website, iffy company
Ordered a Kohler sink from them which turned out to be a special order item. When the site for the sink displayed, the link "check for availability" displayed above the green bold faced text "usually ships within 3-7 business days". Apparently this is their way of saying it's a special order item and it will ship in 7-8 weeks. I received an order confirmation that said I should be getting shipping confirmation shortly. After waiting for 2 weeks and not getting a shipping confirmation, I contacted them via an IM web chat where they confirmed it would take 7-8 weeks. This wasn't suitable for my project and requested to cancel the order. Two days later I was told the order couldn't be canceled because it was on a truck to them from Kohler and they should get it within 2 weeks. I called them and was told I would have to pay a 40% restocking fee if I was to cancel the order once shipped from Kohler.
Now, I'm left waiting with no way of confirming that the item is in fact on it's way. Further I was told that since the link "check for availability" appeared instead of a number, I should have known that it was a special order item. Basically, they put the onus 100% on the customer to pick up all the nuances of their site and policies. My gripe is if they knew it was a special order product, rather than displaying the link "check for availability", why not just say its a special order item and it may take up to 7-8 weeks to get in? Of course I wouldn't have ordered it then and they would have lost a sale. I'm not going to say they are a dishonest company, but they are certainly not straight forward and I consider them less than honest.
We'll see how long it takes or even if the product arrives....