Video Professor Complaint - Deceptive on line Sales
My girlfriend wanted to learn how to sell on Ebay. She thought that the cd's offered by Video Professor would be great. She said that the TV ad said the videos were free. I told her I would order them for her. I ordered them. I thought I was paying for shipping only, approx. $3.65 I used my credit card to pay the shipping costs. About a month later I get my credit card bill and there were charges from Video Professor for $189.00 plus $.50 for American Red Cross, $.50 for some other charity plus charges from Video Proffessor for $1.00 and $1.00. I called Video Proffessor to complain. They said that they sent the material requested and accourding to them when they did not hear from me they processed one of the cd's for the full amount. *I told them I never ok'd the $189.00 or any of the other charges. I told them to cancel me right then and there. They told me they already charged me another $189.00 for anothe set of cd's.
They said they would cancel that and all other orders. I went to my girlfriend to let her know what was happening and she informed me that she did not receive any materials from Video Professor. I CALLED my credit card company to formally complain. They told me that not only were there charges for the initial amount $189.00 but there was another charge for yet another $189.00. They have credited my account temp. until the investigation is complete. They said that they get this complaint about Video Professor a lot.
*I went back on line to retrace my order with Video Professor. First of all they talk about free all over the place. To start the order there is an area to click on that says click here to order your free cd's. The next page has your order with a receipt for approx. $3.65 for shipping. So far there is nothing said about the $189.00 or any 10 day grace period. When you get ready to check out there are two small statements that require you to click on them. One is a statement about receiving addtional specials from them. It is already clicked that you want this. The other statement is the agreement. Highlited in blue so that you can click on it are the words How it works/the agreement. I was busy when I first ordered the cd's so I agreed to have specials emial to me and I then clicked the agreement statement. THIS was the big mistake I made. I assumed that I was agreeing to pay the Postage. I have asked a lot of people about reading the agreements when buying something on line. Most that I asked said they don't have the time to read a long legaleze document. Video Professor is gambeling that you won't read the agreement. IF YOU READ THE AGREEMENT YOU WOULD NEVER BUY ANYTHING FROM VIDEO PROFESSOR. It is in the agreement that they talk to you about that additional cd in the package that is not free. They know that when you receive the material you will not be aware of the 10 day trial. You don't know about it until you get your credit card bill and you start investigating the whole transaction and remember The 10 days are long over with. Lucky for me the materials never came. I still have to fight off the charges with the help of my credit card company. A SUGGESTION: NEVER BUY ANTHING ON LINE UNTILL YOU DO THE FOLLOWING. TYPE IN THE WORDS (VIDEO PROFESSOR) THEN ADD THE WORD (COMPLAINTS). YOU WILL OFTEN BE SURPRISED. When you look up Video Professor Complaints you find hundreds of compliants like mine. An old addage, "fool me once shame on you, fool me twice shame on me". When considering any purchase online add the word complaint and see what comes up.