Marriott International Informative - Policy of Hotel to access bank accounts without authorization
During a recent stay at an "upscale" hotel I arrived in my room to find that the AC didnt work. They sent someone quickly to fix it. I then had an issue with the high speed internet not working and even after reporting that it wasnt working right it took 2 days to fix and I was billed for the 2 days that it didnt work properly.
Upon checkout I noticed that the bill was being charged entirely to my personal card when it should have been charged to the corporate card for the company I work for. I brought this to their attention and it was promptly corrected, or so i thought. I was given a bill for my incidentals only and proceeded with checkout by paying for the incidentals off of my personal card.
2 weeks later as I was reviewing my bank statement I noticed that Marriott had indeed charged my personal card for the entire stay without my authorization. I then called the Hotel and was told that it would take 2 weeks to fix.
I asked to speak with the manager and was told that they could not charge the card that the reservation was made on because they didnt have the number. When I told them that I would be contacting my lawyer I was told that they found the number and would fix it in 2 days.
2 days later the money did not show back up and I called again and asked to speak with the General Manager and he informed me that the number they had from the reservation credit card was incorrect and that they had to charge someone. I told him he should have contacted the individual that made the reservation and that he illegally removed money from my account without prior consent from me and without a reciept. After numerous days of contact the money was credited to may account approximately 5 days later.
They then proceeded to contact my employer and complain about my calling them and being upset with them which in turn caused my employer to come to me and tell me that the complaint was filed and that I should no longer take my monetary affairs into my own hands. This put me in a very tenuous situation at my job.
This situation has caused me to never again stay at, contact, or recommend one of these hotels to anyone I know.