LG Refrigerator LFX25960st Complaint - LG doesn't care about their customers
I purchased an LG refrigerator on 10/12/07. The model # is LFX25960st. I had no problem with my refrigerator until they did an upgrade because the energy rating was not correct. The service man came to my house on May 8th and did the upgrade. Once the upgrade was done everything in the bottom left drawer started freezing. To make a long story short, after several attempts LG finally agreed to replace the refrigerator on August 12. At this point everything on the left side of the refrigerator is freezing. Resolution dept called my house on August 17 and said it would be 7-10 days before the freight company could get with me to have it delivered. Today I threw away 3 pounds of apples, 2 pounds of grapes, a dozen eggs, and 1 pound baby carrots. I have called back to LG repeatedly to talk with a supervizor but the will not take my calls or call me back. They say they will not be able to get the new refrigerator to me until the freight company can deliver it. I am beginning to wonder if they will even deliver a new one. They think people are made of money and can just keep replacing food. They will not pay to replace any food that has gone bad. Also, I have an LG top load washer. The door has been replaced once because the bleach runs out onto the front of the door. Now they say I am putting in to much bleach which isn't the case. Everyone beware if you are thinking of purchasing an LG appliance. I will never buy another LG product. Their customer service sucks and so does their products.