La-Z-Boy Incorporated Complaint - Awful Customer Service
BRANDON, FLORIDA -- We bought a sofa and love seat on 6-6-09 and were informed by the sales associate it would take 4-8 weeks, more like 4 and it rarely goes over 8. We were moving into our new house on 7-16-09 so we had time to wait. The week we moved into our house we called on status (because the associate never called to update us) and were told both items were not even in production. We were told possibly 8 weeks exactly.
Eight weeks came and we called the associate on a Tuesday who said she'd check the order status and call back that day. Thursday came and still no call so I became irritated and called to speak to the manager- actually received his email. My parents, fiancée, and myself all emailed the manager. He responded the next day and basically said it's a 'special order item' and could take 8 weeks and he was sorry we didn't receive a call. The order wasn't special, it's a couch and love seat they had on the floor- I saw three stores in Tampa with these. There is nothing on the receipt stating special order, it does state most order take 4-8 weeks. The associate stated over 8 weeks is rare and she would call with updates. I was fine waiting as long as I was kept in the loop.
I received a call a week later, now this is probably the last week of July, and the associate said he items were going to shop Aug 10th and arrive on the 20th; she said she would call with more news as she received it.
Today is the 19th of August and I called for status. The associate said she's not even sure if the items shipped and would call back. I spoke with her at 1 and at 5:30 when I got off work I called and she was gone for the day. I spoke to a manager- actually started screaming obscenities and said their employee, Chelesa, shouldn't have a job. The manager said he’d check status and cal back.
I did receive 10% back in July but I am not satisfied. I can’t get a straight answer on what the delay is and the associate is a really irritating me. I plan to go in this weekend and say something to her directly. If I was informed on what was going on, I wouldn’t be so upset. This store has NO communication with its production center. I paid over 2k for 2 items and the couch hasn’t even been put into production.