Mexicana Airlines Complaint - Mexicana has serious customer service problems, delayed flights
Pros: cheap (and it shows)
Cons: changed my flight without notification, has serious delayed flights, and poor customer service
I found booking and flying with Mexicana Airlines a terrible experience. Mexicana changed the times of my flight, rendering it impossible to fly, without notifying me. I spent (actually, wasted) 4 hours in total waiting for and talking to customer service on the phone, and still Mexicana would not correct the problem with a suitable solution. Plus, I had to pay for it in person in Mexico City (they wouldn't allow me to change it over the phone or in San Francisco). When my flight was delayed over an hour from Oaxaca to Mexico City, the Mexicana staff did not bother to help in any way to get me to my connecting gate, and the one person who responded to me gave me the wrong information.
Needless to say, they have not responded to my "official" customer service inquiry regarding these problems.
I would NOT recommend any of my friends, family or colleagues to fly with Mexicana and would recommend to them to book with other airlines (Aeromexico, United, Continental) instead.
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