Trenitalia Complaint - Trenitalia Website appalling for booking tickets
I have spent numerous hours over the past 2 days attempting to book train tickets for 2 people from Milan to Naples, Rome to La Spezia on the Trenitalia website, of which booking was fine, but their credit card payment system is appalling. I've tried with 4 different credit cards, too many to have I know, but then found another way to confirm booking with postoclick for payment then to be made within 24 hrs, which I thought would give them time to fix their problem. Could still not pay for tickets!
Lo and behold, nothing changed!
I then go to the complaints area, to send an email and advised, all in italian version of which I attempted and this woulddn't go through as some of the details I entered would not accept. No matter what I entered pretending to reside in Milan to make things easy, still would not go through. So then resorted to phoning their call center, only to receive a message service to leave number and will call back.
I truly wonder.
There was another conciliation link which offered to receive a fully faxed written description if haven't heard back from trenitalia after 6 months! I will be travelling next month!
I cannot believe that a huge transport company with a website cannot process any credit card transactions, all Visa and MC. I have been left with a very sour taste already at their total incompetence. I mean to say, it's not like websites have only just been invented!