Gap Complaint - Horrible customer service
BEACHWOOD, OHIO -- I purchased $300.00 worth of clothing at the Gap with the help of the girls working there, I told them I needed the cloths for a vacation I was taking in a month. Never did they mention their return policy. When I went to return what I hadn't worn complete with tags and receipt and waited in line the two people purchasing cloths before me were notified about the return policy and the cashier circled it on the receipt. When it was my turn I was told that I couldn't return my stuff it was over the 30 days, the manager told me that they circle the return policy on each receipt (except of course mine) so she said she would return the merchandise but at the sale prices, I said ok. I asked for a credit to my card and was told that they could only send me a check in the mail I agreed to that. In the mail yesterday I received a merchandise certificate for my returns. I called the corporate office and was told sorry thats all they can do. Why would I want a merchandise credit to a store that I never plan on shopping at ever again. They have the worst customer service of any store I know.