Holland America Cruises Complaint - Holland America... cold, heartless and unfair!
We wanted to celebrate our 50th wedding anniversary on a cruise to Alaska, our first cruise. We chose Holland America but were terribly disappointed by their uncaring and unreasonable policies. We found out an immediate family member was dying weeks before the cruise. We explained the situation and requested re-booking on a later sailing but since they already had our $4000 they were not one bit interested in doing one little thing to help us....all they could say was "sorry, you didn't purchase cancellation insurance." If we wanted to cancel I could understand...but we didn't want to cancel...never once asked for money back, we only wanted a later sailing but they were unyielding and totally uncaring. Even the way they dealt with us during this heartbreaking time was cold and uncompassionate. In contrast, Alaska Air was stellar, allowed for a change with a minimal change fee..reasonable and very, very caring. We offered to pay Holland a re-booking fee which we would have expected, but they refused. So when Holland would not give us a later sailing I requested at the very least to be able to give our paid cruise to our adult children...they even refused this request. This was a cabin we paid over $4000 for and they wouldn't even let us give it to our children! I would never recommend them and my "cruising" friends are equally apalled by their callous and unfair attitude. We didn't wait until days before sailing, we called them weeks before ....and they wouldn't even allow us to give our paid cruise to our adult children??? When I wrote them about how unfair we felt they had treated us, I received back a form letter..does that tell you something?