Mercury Insurance Complaint - Complaint - Extremely poor
My granddaughter was parked at an intersection waiting for the light to turn green; when it did, she, the car beside her and the car behind her moved on. A car on the left went through the red light and smashed into my granddaughters car and totaled it; my granddaughter was taken to the hospital and was diagnosed with bulging discs. She had 5 witnesses that said the other driver ran the red light, and her insurance (Mercury) said it was my granddaughters fault because the lighting said something different. They told her that they would not cover anything because it was her fault. The other driver had no witnesses that said she was correct. Why would three cars all go at the same time while the light was red? That doesn't make sense. Also, Mercury was so nasty to my granddaughter that she ended up crying. It has been over 2 months, and they still would not do anything. What a horrible company Mercury is, and why would anyone want to have anything to do with them. She ended up getting a lawyer, and she still has no car.