Delta Airline Complaint - CEO's Lack of Interest in Passenger Service
ATLANTA, GEORGIA -- As a Humanatarian traveler, working with children's education in W. Africa, I purchased a "Buddy Pass" from two Delta Employees, in order to save money and use the savings for books.. paid $800. for a RT- Atl to Accra, Ghana.. was bumped off the plane in NY, on stand by with an over standby crowd of 23+ passengers. Delta did not forward my Baggage (it is still at the International pier in ATL.. but no one can seem to get it)..and refused to refund the ticket cost.. very rude counter Agents in JFK/ATL/Baggage Services etc.. submitted a formal letter to the CEO, after 10 days without response, called the CEO's office..his office promptly told me that he does not "speak to passengers - he is too busy".. now into the 3rd week of waiting.. luggage still "lost".. in International - found out Delta International does not "speak" to Delta domestic.. lost full $800. plus 4 days of hanging around JFK to get on another flight.. luggage still "lost".. no response from Delta.. I have over 100,000 air miles a year .. American is my usual carrier.. but was interested in testing Delta as they fly directly into W. Africa.. was I wrong.. do not use Delta, aside from having a CEO who does not care about pasengers, they have rude Agents, very poor electronic connections and actually have key employees that lie... try American.. never had one problem for the past ten years.. Beware of Delta and their advertisements..