Gap Complaint - Gap- The Worst I've Ever Been Treated
HOUSTON, TEXAS -- So today I go into GAP and their manager or assistant manager (I think it was assistant, but I'm not certain) tells me that gap is having their “buy one shirt get the second for free” as long as it's the same price or lower. I find two shirts but one is a size smaller so I ask one of the sales representative to get me another size (A young Asian female cashier checked on the computer and it said they had 7 in the back)
So she sends a young man back to the storage room to get it for me and the man comes back out and says "The shirts are in a box at the bottom and there are too many boxes on top of it for me to get to the shirts". I told him “Ok, I can understand that and see how that might be a problem”. The young cashier (young Asian female, early 20's-mid 20's)who had the young man look for the shirt for me saw what had happened so I grabbed a polo which was 10$ more and asked her since ya'll won't get me the shirt I want could I substitute the polo and be charged for the cheaper of the two, and the young cashier said yeah I can do that.
So I go to the fitting room to try the polo on to make sure it fits then I head to the checkout line. There were two cashiers which were the young Asian female and another lady, the other lady ended up checking me out. I tell her what had happened and what the young cashier had told me so the manager (or assistant manager, like I said I’m not sure what her title is) swings by to see what’s going on. I then proceed to tell her what the young cashier told me and the young cashier LIES and says “No, I didn’t say that”. I honestly couldn’t believe that she was lying right in front of me. I have a good feeling the reason she was lying was so she wouldn’t look bad in front of her superiors and that she wasn’t allowed to charge me for the cheaper of the two shirts in the first place. Then the manager/asst. manager proceeds to scold me like a child in front of a line of people about how she already told me how the “buy one get one free” works and how just because the computer says they have 7 shirts in the back doesn’t really mean they do. On top of that she says “if you went in the back to see how many boxes we have you would understand”.
I have honestly never been treated like this before in ANY clothing store, or let alone any store. This is by far the worst shopping experience I’ve had and feel that the young cashier should be fired for lying and the manager/asst. manager should be fired for how she handled the situation.
*This happen at the GAP in the galleria mall in Houston, Texas 77056 on 8/20/2009 around 12pm-12:30pm
• The lying cashier –Young Asian female around early 20’s-mid 20’s (could possibly be younger then 20)
• Manager/Assistant manager (not sure what her position is) Older Caucasian woman maybe late 30’s-early40’s who had glasses/blond hair and seems a little strange.