Lube Stop Cleveland Hts. / Berea Ohio Complaint - Ripped off by Lube Stop
CLEVELAND, OHIO -- On June 23, 2009 I took my car (2000 Mitsubishi Galant) to Lube Stop located at 2100 Lee Rd. Cleveland Hts. Ohio 44118 for an oil change. "Invoice / Ticket # xxxxxxxx" The service attendant suggested that we get a oil change package which included and Oil change, Oil Filter, Motor Oil, Air Filter, Oil System Cleaner with a first time customer discount totaling with tax $70.00 which we paid cash for.
After paying for the oil change service, I proceeded to drive my car home when my engine started making a lot of noise and then shut off. I did not know what was wrong with the car. I called my husband and he came and pushed the car home where it has been parked in our apartment parking lot unable to start,
On August 13, 2009 my father offered to have the car towed to a local Firestone repair shop to get my car fixed for me. After having the car towed to Firestone the manager of the store stated the engine of the car had frozen up due to the fact that there was no oil in the engine. He found only some small amount of dark sludge type liquid which was not oil that they drained from the oil pan.
Firestone stated that the liquid was not oil and they could not identify what the liquid was. Firestone stated that we need to contact Lube Stop because there was no oil in the engine.
When I took my car to Lube Stop, it was documented on my receipt that the car had 122834 miles on the car. After being towed to Firestone documented that my car had 122835 miles on it when they received it. My car had only been driven 1-mile before it broke down and stopped.
My father and I made numerous calls (over 20 calls) before someone called us back.
My father talked to some guy named Bill and he stated that he would go out to Firestone and take a look at the car.
Bill contacted my father on August 19th and stated that he was not going to do anything about repairing the car because he didn’t know what the liquid was in the oil pan and that I took so long to get back to them about the problem.
My receipt clearly shows that I have a 90 day warranty on the work that was done to my car which started on the day that I had them change the oil.
I took my car to Lube Stop on June 23, 2009 where the work was done and my warranty will expire on September 23, 2009. I am well within my warranty time.
I don’t know anything about cars. I am a working, student and eight months pregnant. I need my car to get my five year old daughter to school, and get to my job.
That’s why I called my father. He offered to help. Had I known that there was no oil in the car I would of called them back sooner.
Facts are as follows.
Lube Stop did not or they forgot to put oil in my car after placing Oil System Cleaner in it which is clearly shown on my receipt from Lube Stop.
Firestone stated that there was no oil what so ever in the car which caused the engine to fail. There should have been 5 Quarts of oil placed. How ever there was no oil place in my car.
I paid Lube Stop $70.00 for this oil change and received no oil. I was cheated out of my money and I have no car to drive due their negligence.
Firestone stated that Lube Stop does not have a leg to stand on and that they need to repair my car. This Bill guy from Lube Stop said they are not going to repair my car. I need Help. I have now contacted the Attorney Generals office, Better Business Bureau and Channel 19 news. This place has the worst customer service that I have ever seane