Douglas Hyundai Complaint - Scam-did not honor promises

Review by rvannoy on 2009-08-20
SANTA ANA, CALIFORNIA -- In June, 2006 we leased a Hyundai Entourage from Douglas Hyundai. We returned to look at vehicles because the lease was set to expire the next month. The dealer had a vehicle that was what we were looking to buy. The sales manager, Steve Cook, told us that if we bought a new Hyundai that we would not have to pay the return fees on the leased vehicle. This made a big point in our decision to buy the new Hyundai Entourage. We negotiated a deal with the salesman. When we got into the finance room we discovered that the vehicle was new but was a older 2008 model. My wife liked the car so much that we decided to proceed anyway.
The dealer moved all of the belongings into the new car and took possession of our leased vehicle and said we had grounded the vehicle and had no more responsibility for the lease. When we got home we noticed that the front hood looked yellowed but thought the sun was bouncing off our yellow house. The next morning, the battery was dead and the van would not start. After jumping the battery we took the van back to the dealership. At the dealership we came to the conclusion that the front hood was in fact a different color white than the rest of the van. The service department said they would contact Hyundai Corporate for direction.
The next week we received a $735.00 invoice from Hyundai Motor Finance Department for the return of the vehicle. I called the salesman manager mentioned above and he said he would make some calls and get everything covered. We called about the paint on the hood and were told that Hyundai Corporation said that the paint was not covered because we had purchased a used vehicle with no warranty. I reviewed all of our sales paperwork and everything said I had bought a new vehicle. I called the sales manager and was told that the vehicle had been used as a model at the auto show with a hood graphic and that was what had caused the hood to yellow. The said that Hyundai Corporation had agreed to repaint the hood. We purchased a $2000 extended warranty that insures we have a rental car during repairs. The dealership did not know if they could cover a rental car and had to call Hyundai Corporation.
They agreed to cover the rental car and a date was set for last Monday. When my wife delivered the car and was transported to the rental car agency, they knew nothing about Hyundai paying for the rental car. They finally worked out the rental but had to pay $10 a day because Hyundai was only paying for the smallest vehicle available. My son uses a wheelchair so we need a trunk large enough to carry a wheelchair. I do not know what the hood will look like once it is complete.
The lease company had a collection company call me less than 3 weeks after I had received the first bill. I called the salesman and said I was going to take Douglas Hyundai and Hyundai Motor finance to small claims court to solve the who said what game. The salesman said he would have selective memory when he got to court so this week I had to send a check to the finance company to cover costs that the salesperson said I did not owe.
Comments:3 Replies - Latest reply on 2009-08-21
Posted by Anonymous on 2009-08-21:
What you describe goes beyond small claims. You say the paperwork indicates a new vehicle, yet Hyundai say is actually used vehicle. As to what the salesman told you about ending the lease, did you get his word in writing? Nope. Therefore worthless. That the dealer is consulting with Hyundai Corporate is so much horse hokey. You need to speak with a lawyer.
Posted by Maggie on 2009-08-21:
Yep, this sounds like plain ol' fraud. A lot of lawyers will give you a free initial consultation. I'd go for that.
Posted by tnchuck100 on 2009-08-21:
I agree. This is a FULL BLOWN case of fraud. If things actually played out as described here you have a better than even chance to collect punitive damages as well. Get a lawyer and fry their butts!

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