22 years ago, I tried to complain about a USPS employee. 22 years later, I am still trying.
I do not mean the USPS did not agree with me, as in I accused a letter carrier of stealing checks from my mail and the USPS said they found no evidence of it, I mean, there is no way to complain. No one will accept the complaint.
The employee works for Operations Support, the USPS will not discuss Operations Support with me, but my own investigation suggests they are an internal department, and should not be contacting the public. This alone should be a red flag.
It all started when I asked the postmaster for the name and address of a business using a PO box that did not send me items I had paid for. The postmaster referred my letter to the Postal Inspectors for the area of the PO box. Next I get a letter from someone using a Regional Chief Postal Inspector letterhead stating she would contact the company for me, but could not get a refund. She signed it "Supervisor, Operations Support".
I think any normal human being would respond to a request for a PO box holders name and address in one of three ways, 1. release it. 2. refuse to release and explain why. and 3. refuse to release, explain and tell what I would need to do to get it released, such as sue.
She refused to respond to repeated requests to explain why she would not release the information, or turn the matter over to her supervisor.
I complained to the Regional Chief Inspector on the letterhead, 21 years ago and I am still waiting for him to respond.
The Chief Postal Inspector refused to speak to me for five years. He still, 17 years later, refuses to accept a complaint against the supervisor, instead insisting I find the owner of the company I dealt with. The Chief Postal Inspector interviewed the owner of the company many years after I first complained and told me the company was sold to an unknown man, and I should look for him.
The Postmaster General refuses to speak to me.
The Postal Board of Governors went into hiding after I contracted them, I can not find any information on them any more.
My local Postal Inspectors released the form the PO box holder filed, it appears to be a fake form.
I have recently complained to the USPS website, only to be referred to either my local postmaster, I do not think he is going to hop into his car and drive two thousand miles to investigate a Regional Chief Inspector that out ranks him and whose position, along with every one else I dealt with, was eliminated after I dealt with them.
or to some nut who claimed he could not help me because it has been 22 years. I explained the USPS waited 22 years, not me. The USPS is responsible for the actions of their employees, their employees refused to investigate for 22 years, so now he has to investigate it.
He admitted if my mail carrier buried my mail in his back yard 22 years ago, the USPS would dig up the mail and deliver it, but he refused to explain why that was different from my complaint.
The USPS refused to admit the employee in Operations Support even existed, until after she had retired.
Apparently, USPS employees have it in the union contract that they can not be investigated for crimes after they retire. No one one will explain what being retired has to do with it.
All I want to do is complain about the supervisor of Operations Support, I believe she set up a phony mail order company and impersonated a Postal Inspector, If they tell me she did her job according to policy, then all I want to do is complain about that policy. If I can not have a PO box holders name and address, just say so.
The only reason why I can think of that this would take 22 years is, they know I am right, but it is easier to cover it up, then admit some janitor was able to walk into a Regional Chief Inspectors office and steal his letterhead, then set up and operate a phony mail order company.
The USPS should have a way to complain, a form to fill out, a supervisor to talk to.
I have all of the letters documenting this posted on line, if any of the " oh no, the USPS would never do that " crowd, would like to see them.
The what is "Operation Support " crowd, is also welcomed to read the letters .