Alitalia Complaint - Don't ever fly Alitalia if you can help it. - Airline

Airline - Complaint

Review by masaro on 2009-08-21

I traveled on Alitalia to Italy recently and on the return trip, they lost my bags along with those of around 10 other passengers. The Aitalia agents at their "lost and found" in JFK airport in New York were rude and thoughtless, suggesting sarcastically that I should not have put medicine for my young son in the checked luggage when I pointed out politely that the medicine was in there and that it would go bad if we did not have the bags back in a few days. Then, when I tried to call the number they gave me to follow up I learned that it rolls right into voice mail with no one picking up. I left several messages, which went unreturned. I tried to call another number where an agent picked up and hung up on me when I asked to be put in contact with a live person to discuss my lost luggage. I have checked their web-site and two days have passed and they claim to still be looking for my bags. The bottom line is they care nothing about you once they have taken your money. I will never, ever fly with them again. If you are considering flying with them, I suggest your search the net for Alitalia and complaints and you will find many similar horror stories and also indications that they regularly lose customer luggage.