Budget Rent-A-Car Complaint - Driver could have died in desert heat waiting for service
LOUISVILLE, KENTUCKY -- At 8.30 AM I arrived to pick up a moving truck, which I rented more than a week prior, as I was moving some personal belongings to AZ. As soon as I walked out to the vehicle I noted that it had a flat tire. The attendant told me that the truck I rented (and he had saved for me all week) was the only truck they had of that size, which was good enough for a cross country trip. He spent 45 minutes on hold with the customer service line as he didn\'t have a clue what to do about the problem. When customer service finally answered, the representative told him that because the truck hadn\'t left the lot yet, it was the responsibility of the dealership to fix the tire. The attendant called his boss/the franchise owner at home and asked what he should do. The owner told the attendant to instruct me to drive the truck across the street and then I should call for road-side assistance. In utter disbelief I commented that he had just spent 45 minutes on hold, so I probably would be subjected to the same. I asked, if I drove the truck across the street, how long it would take to get someone out to replace the tire? He responded \"Some time this afternoon\". As I was planning to start my trip that morning, I had no intention of wasting the day in the hot sun waiting for that truck to be repaired. He offered an older truck which already had 80,000 miles on it, and was not an optimal truck for the trip. I felt I had no choice but to take the truck. Before hitting the above 100 degree temps in Oklahoma the air conditioning stopped performing. A little later the truck started to over-heat. The truck wasn\'t capable of speeds over 55 MPH, so I slowed to around 35 MPH to bring down the temp. I drove in these conditions for the next two days. I called customer service and spoke with a very indifferent chap named Robert. Robert didn\'t seemed appalled that the customer was asked to drive a truck in disrepair out of the lot then spend his days taking care of repairs that should have been addressed prior to the customer arriving to pick up the truck. Robert also felt that because I took the other truck I was responsible for the over-heating on that truck and I should have called for road-side assistance in the middle of my move. This is an example of the customer being held responsible for the lack of maintenance and other issues that should have been addressed by the originating rental center before renting trucks.
The loss of time and aggravation of the customer being expected to wait around for repairs on Budget vehicles is unacceptable! If I had rented a wagon train, I could have expected to suffer in a poorly air conditioned vehicle traveling across the desert at 35 MPH. However, I paid over $700 expecting a properly working vehicle, suitable for the trip.