Wendy's Informative - Could Not Believe It!!!
Stopped in on the way to meet my granddaughter. Was looking forward to seeing her and her mother and having a little time to visit with each other. I am usually not one to complain but consider myself to be very understanding as I too work with the public and know how things do happen occasionally.
1. Took a long time to order. When I finally got to ghe 'lady' that was taking orders, she never even looked at me. Seemed to be very disgruntled. But I know it can be unsettling at times so I tried to understand her attitude.
2. It took 20 minutes to get my order. During the time I was waiting, no one every explained what the problem was with my order. As I was standing there waiting, my daughter came up with the drink cups and told them that there was no ice and asked if she could fill our cups with ice from in the back. The lady with the 'manager' name tag on, jerked the cups out of her hand and went to put ice in our cups. Then we discovered that there was no carbonation to the sodas, no tea, ketchup, etc. Napkins were all over the floor as well as straws.
3. I then started to look for their sanitation score from DHEC. I could not find one on the door or at the register.
We were not the only customers that noticed all of the problems that this particular Wendy's was having. It was a lot to overlook but the attitude of the management and staff did not help things for them.
I know that Dave worked very hard to build Wendy's up to a wonderful eating establishment. It was his life. Too bad since he has past on that whom ever is in charge of customer relations no longer cares enough to have a "live" person to answer the phone and address the problems.
I wish someone in Dublin, Ohio (where Wendy's originated) was paying attention!