Oakley.com Complaint - Good Luck if you have a problem getting it resolved

Review by Merucks on 2009-08-21
Oakley makes a quality sunglass, however you are a fool if you order it directly fro Oakley. I placed my order more than a month ago and have yet to receive my sunglasses. If you call customer servie, expect to wait on hold for at least 40 minutes and the majority of the service reps are very uncaring and couldn't care less whether you get your sunglasses after they get your money. You will have a minimum delay of at least 2-5 days, but the response that you will get is uncoordinated and don't' expect results. They have promised me a "tracer letter" but after 3 weeks, I have not received this tracer letter.

Save yourself the trouble and buy directly from Sunglass hut or some other merchant that has some semblance of customer service. You will pay the same price at the mall, the only difference is that you will get your sunglasses right away!
Comments:3 Replies - Latest reply on 2009-08-23
Posted by Anonymous on 2009-08-22:
You're exactly right. I bought my Oakley's from Sunglass Hut, why didn't you?
Posted by Anonymous on 2009-08-22:
I don't think it matters why he didn't originally buy them at Sunglass Hut. The point is he didn't get a product that he ordered. He should be able to have a reasonable expectation to get the products he ordered in a timely manner and to have good customer service from the company since there is a problem.

If you ordered using a credit card, dispute the charges on your credit card bill. You've waited long enough.
Posted by Merucks on 2009-08-23:
Yeah, I am a bonehead for not buying from Sunglass hut or one of those stores. Oakley sunglasses are great, but the customer service SUCKS! Buyer Beware.....Once Oakley.com gets their money, you no longer matter!

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