Old Navy Complaint - Ripped off 41 dollars Firewheel Mall Old Navy
GARLAND, TEXAS -- My husband purchased forty one dollars worth of merchandise and tried to put it on our Old Navy card at Old Navy Firewheel Mall in Garland. The cashier came back with "you were declined". We "knew" we had the money to cover it on the card but thought since there was a crowd, we'd just put ten dollars with it...declined. So, to avoid further embarrassment, my husband paid cash. We got home, checked our account, the amount had been deducted from our account plus we paid CASH. So we called Customer Service who saw the mistake, told us to go back to the store and talk to the manager. He did. The manager was so rude and told my husband that if he didn't "lower his voice"..he was not screaming...she was walking away and that there was nothing she could do. She would not take cash out of the register! So, someone has walked away with 41 dollars!!! This store is a rip off and the people that work there are thieves. It is going to take drastic action to get our money back and once that card is paid off if Old Navy does not do something appologetic...the card will be shredded. We have never missed a payment. Paid more than was listed and last year they DROPPED us 100.00 because we didn't use the card ENOUGH. Then we try to use it and they rudely decline us and embarrasss us.