Verizon Complaint - Beware Alltel Customers Now Owned By Verizon-Bad Experiences
FAYETTEVILLE, NORTH CAROLINA -- I normally have a bill of about$114 each month when Alltel still owned the company. I just received a bill for $2300+ and while in there office another ladies whose over $900. Alltel customers were told by Verizon they would honor the Alltel contract plans which were far better than Verizons whose lacks the $7/month talk free after 7pm plan and requires a higher priced packages for their Friends & Family package as compared to Alltels My Circle. Well after a great deal of confusion and discussion I got them to correct the error which they say was related to their systems inability to sort out the Alltel Plan with a Verizon replacement phone for the now defunct Alltel LG scoop phone that was not working properly we had purchased full price. Well though they fixed that billing issue they still BILLED me the FULL $124 tax fron the $2300 mistake stating I would have to pay it. Then wait until the next month to get a credit for it. I told them I would not pay for their companies mistake.
To Aggravate matters the new Verizon phone will not get out here at the house when all the old Alltel phones have 4-5 bars now for about 8 years. They would not give me a phone stating it was a problem with towers in the Southport NC area and one Verizon employee told me it could take 6 months to fix but another when I asked to cancel service says he doubted it took that long that I would have to pay an early cancellation fee for $200/line.*The Verizon employee stated also the Free after 7pm Packages Alltel buyout customers are still getting could probabily end in about a year.*
SO IF YOUR WIRELESS ALLTEL PHONES ARE SWITCHED OUT WITH VERIZON AS THEY WEAR OUT OR YOU UPGRADE YOU COULD LOSE THE SWEET CHEAPER PERKS YOU ONCE HAD WITH ALLTEL. I AM STILL BEING CHARGED FOR A LINE THAT IS DEAD AND TO A COMPANY THAT HAS ME REALLY POED. WHILE AT THE US CELLUAR STORE MANY POED ALLTEL BUY OUT CUSTOMERS WERE IN THERE LOOKING INTO SWITCHING OUT. SHAME ALLTEL DIDN'T BUY VERIZON OUT AS I HAD FEW TO ANY PROBLEMS OVER MANY YEARS OF GOOD SERVICE WITH ALLTEL.