Sears Complaint - Take your life in your hands!!
I had my hot water heater installed for 2 1/2 months. While taking a shower, I noticed no hot water, It was August, I could deal. I heard a loud piercing sound and running feet. My wife told me the smoke alarm was going off and there were flames coming out of the hot water heater. I turned off the hot water heater (still in a towel) and immediately called the 800 number on the tank. We need someone here right away. After two disconnected calls, my last one of 51 minutes proved to be the most successful. After being transferred to tech support, parts, lawn and garden, customer service, I was told that it would be NINE days until I could get someone out. I asked for the supervisor, Joshua #0563, and it was confirmed, NINE days. I explained Fire, Smoke and the family outside on the lawn for their safety, and Joshua explained there was nothing he could do. I did have a Wonderful sympathetic representative on the phone with me, Yolanda G., She even fought with the heater guy on my behalf, and still nothing!!!!
It will be a cold day in HELL before I buy a Sears product again!!!