Wal-Mart Complaint - Liars and cheats!!!
PHOENIX, ARIZONA -- I just visted a neighborhood Walmart store # 4293, and am extremely upset with they way I have been treated as a customer. I am a consistent Wal-mart customer. I do my weekly grocery shopping there and appreciate the price match gaurentee that you have. However I have found that there seems to be a lot of inconsistancies with your ememployees. Every week I go through weekly adds and price items, however it
always seems to vary what I get from employee to employee. One thing I have
came across is that your superstores and neighborhood markets want to differentiate
themselves from eachother, and play the we are not the same store card. The superstores tell
me they will not price match on meat, but the markets will? The markets want to put
a limit on items, but the superstores don't. As far as I knew, and your comercials
show, you were both the company. This is very frustrating for me, a long time price
conciensous customer. Every time I go there has to be a disagreement with an
associate and then I end up holding up the line, and just all around being embarrasssed. Your
price match gaurentee is suppose to be there to help customers not make them feel
embarrasssed and as though I am inconviencing your employees.
This evening when I was there I was purchasing milk for my two year old son. I was price matching
milk and your employee Romona then tells me that there is a limit to two. 1) As many times as
I have purchased milk there, no one has ever told me there was a limit. Also, when I
go to the superstore they never put a limit on it. I tell Romona that is fine, and I will
just purchase them in separate transactions. She then tries to tell me that I would
need to go to another line then. Then she asks her manager Irma (who by the way
has no management skill, refused to give her last name, and was extremely rude) if she can
sell them to me and she says no. As I look around I can see that I am the only
caucasion person in the store and immediately feel that I am being descrimated against.
The previous customer in front of me was price matching and Romona did not give them
any trouble, but then when I stepped up, she wanted to try to rebuttle everything I
was purchasing. I even told her that my boyfriend would pay for the milks
in himself with his debit card, and they still wanted to deny me, until another employee steped
in and said that they were allowed to do milks in separate transactions. As this
point not only have I been thorouly embarrasssed by having to sit for 10 minutes and argue with
them, but by now my two yearold son is upset and throwing a fit, which is even
more embarrasssing. All around as a customer I feel very upset and mistreated. I truly
feel that the neighborhood market # 4293 is very descriminating, I have never had more problems
at a store than that one. I really would love to hear back in regards to my complaint and
would like to make sure something is done.
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