[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Gap Complaint - Horrible customer service - “buy one shirt get the second for free”
“buy one shirt get the second for free” - Complaint
I wanted to complain about the horrible customer service I received at the Tyson's corner Gap store on 08/22/09.This is in regard to the promotion gap is having at the stores “buy one shirt get the second for free”. I bought of pair of similar shirts for 30$ each and my wife bought two similar Sweaters for 20$ each. Thinking with the “buy one shirt get the second for free” promotion it would cost both of us 50$ (30$+20$). But at the checkout the salesman Josh mentioned that he would waive only the two lowest prices of the 4 items we were purchasing (30+30+20+20=100$ -20$-20$=60$).I found this part of sales from gap very deceiving as they have been advertising buy one get one free and by waiving two lowest prices I was losing 10$. So I kindly told him to split the bill into two. One for my wife (20+20=40$-20$ promotion=20$ bill) which she would pay separately with her credit card and I would pay my 30+30=60$ - 30$ promotion=30$ bill for me. That I would pay with my own personal credit card.
But the salesman Josh started misbehaving with me and refused to let me buy the shirts. He in fact took the shirts from me and kept it with him. I told him I want to buy those shirts. But he said I am defrauding the company. I told him how am I defrauding the company? when I can buy these same shirts after 2 hours or come tomorrow to the same GAP and buy the same shirts separately to get a discount. But the salesman Josh was not bothered and was acting as if he owns the GAP store. I asked him for the store manager. he's telling me that I stand outside till the sales manager comes. I told him what nonsense and customer service is this? you stop me from buying clothes?I met the store manager John and explained him the problem. But he didn't intervened at the time of commotion. I asked for Josh's full name, which I believe finally got Josh scared that I am going to complain against him and he finally proceeded with the sale. As we were about to leave the gap store, the store manager John stopped us and asked us about the problem. I explained him the math and logic. Which he agreed was right. He mentioned that Josh had been manager in his previous job and needs to be disciplined. But I fail to understand when Josh was misbehaving with me so badly in front of all the shoppers Why didn't he intervened?Josh made me feel embarrasssed like I have committed some sort of crime.
I and my wife have been a loyal gap customer for years. I in fact have been Gap stock shareholder for last 5 years. I have never been humiliated like this in my life. I am sorry to say but I think GAP has failed miserably in providing customer service and have earned a lot of bad publicity from such stupid/senseless incidents created by their employees. I sincerely suggest GAP should provide some form of customer feed back at their stores and make their employees more accountable.
But the salesman Josh started misbehaving with me and refused to let me buy the shirts. He in fact took the shirts from me and kept it with him. I told him I want to buy those shirts. But he said I am defrauding the company. I told him how am I defrauding the company? when I can buy these same shirts after 2 hours or come tomorrow to the same GAP and buy the same shirts separately to get a discount. But the salesman Josh was not bothered and was acting as if he owns the GAP store. I asked him for the store manager. he's telling me that I stand outside till the sales manager comes. I told him what nonsense and customer service is this? you stop me from buying clothes?I met the store manager John and explained him the problem. But he didn't intervened at the time of commotion. I asked for Josh's full name, which I believe finally got Josh scared that I am going to complain against him and he finally proceeded with the sale. As we were about to leave the gap store, the store manager John stopped us and asked us about the problem. I explained him the math and logic. Which he agreed was right. He mentioned that Josh had been manager in his previous job and needs to be disciplined. But I fail to understand when Josh was misbehaving with me so badly in front of all the shoppers Why didn't he intervened?Josh made me feel embarrasssed like I have committed some sort of crime.
I and my wife have been a loyal gap customer for years. I in fact have been Gap stock shareholder for last 5 years. I have never been humiliated like this in my life. I am sorry to say but I think GAP has failed miserably in providing customer service and have earned a lot of bad publicity from such stupid/senseless incidents created by their employees. I sincerely suggest GAP should provide some form of customer feed back at their stores and make their employees more accountable.
Comments:
Posted by C2O on 2009-08-22:
Josh probably figured he was about to lose a nickels worth of commission. Pretty poor customer service on that transaction.
Posted by financiallyfit on 2009-08-22:
It wasn't misleading advertising. The promotion is buy one, get one free* - the lowest price item is free. The Gap is actually pretty good about not hiding the lowest price condition in the small print; it is very clearly stated on their signs. No excuse for bad customer service though and the salesperson was definitely out of line.
Posted by JohnInSoCal on 2009-08-22:
personally I would still report this incident to corporate. If they cannot understand how to ring up a sale when its a promotion or if they are just being boneheads, corporate needs to know.
As for the manager, John... I can understand why he would not discipline Josh out in the open but at the very least he should have pulled him off of the transaction and taken over.
As for the manager, John... I can understand why he would not discipline Josh out in the open but at the very least he should have pulled him off of the transaction and taken over.
Posted by JohnInSoCal on 2009-08-22:
Financiallyfit, They were buying one $30 shirt.. they are entitled to another $30 shirt for free. They also bought a $20 shirt... which entitles them to a $20 shirt for free. They were not asking to purchase the two $20 shirts and then get the two $30 shirts for free, right? If thats not the case if I run into one of these BOGO offers, there will be a lot of separate transactions happening!
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
