Commerce Bank Complaint - Commerce are a bunch of crooks
Wife had 35bucks in her account. She checked online and called the 24hour # to check her balance. She went and put gas in her car which cost about 22bucks. She had around 12 bucks left. Commerce overdrafted her for 35 bucks. She came out negative 24bucks!? If you are overdrafted you would expect 35 plus the whatever amount you were under but she had money in there! So she makes a deposit not knowing she's already overdrafted and makes a couple more purchases each one collecting a new overdraft which eats up her entire deposit. She racks up over 100 bucks in overdraft. ONce she realized this was happening she called CS but got not where. We went to the bank branch and were told that online banking and the 24hour # wouldn't give her the correct balance!? THen what good are they? The fact that she did have money is never addressed. I tell them to close the account but they tell me that the account has to be 0. I hand them my UMB credit card and tell them to charge it and close it.
They run my credit card as a cash advance without telling me! Now UMB has charged me a cash advance fee! this whole thing has costed my wife and I over 300 dallors for an overdraft that was not legit. HOW CAN THEY CHARGE MY CARD AS A CASH ADANCE WITHOUT MY AUTHORIZATION