EMachines Complaint - Poor Service
I purchased my Emachine computer and was told it had one year manufacture warranty and if I wanted to purchase additional two year warranty, I did. I purchased the PC on October 2008, well present date is in August 2009, the NIC was damaged on my computer. I called the number for the extended warranty I had purchased they told me my warranty will start until October of 2009, currently I should be covered by manufacture e-machine til October of 2009. I called Emachine and gave all the information on my receipt and the customer service was so poor. The first thing they told me when I gave information was "YOUR WARRANTY WAS EXPIRED ON JULY 2009" I asked why if I purchased the computer on October. He replied "WARRANTY STARTS WHEN WE SEND COMPUTER TO STORE NOT WHEN YOU PURCHASED THE COMPUTER". WHAT!!!!! when I purchased computer they did not said that. I gave them a hard time as they were getting me so fraustrated. Finnaly he said well let me update information call back in 24 hours. I called back 24 hours later and the same person answered me. Well lets restore your computer save all important information on your backup and restore call back in 1 hour. I did. An hour later I call he said "I DON'T KNOW WHAT THE PROBLEM IS BUT YOU MUST WALK IT IN TO MANUFACTURE. YOU ARE IN TEXAS CORRECT? THE LOCATION IS IN TEMPLE ADDRESS IS ......" HELLO I STAY I IN DALLAS DO YOU KNOW HOW FAR TEMPLE IS FROM WHERE I AM STAYING? "SORRY MAM YOU MUST TAKE IT THERE AND WE CAN NOT PROVIDE YOU WITH A NUMBER TO CALL THEM" Oh My God, and then he said and I don't think we will cover the Network card you will have to pay for card and labor. By this time I was already laughing instead of getting more angry I couldn't get more angry than what I was. I ended up taking my computer to Staples where they repaired my computer and gave me a great service. I now tell everyone I know that Emachine has good products but the WARRANTY IS NOT GOOD. Personally I will never purchase no Emachine products again.