Westside Chevrolet in Katy, Texas Complaint - Westside Chevrolet cheated me out of $3500.00

Review by westgb on 2009-08-23
KATY, TEXAS -- Incompetent staff resulted in cheating me out of $3500.00! I went to Westside Chevrolet and bought a new 09 Malibu LTZ during the Cash for Clunkers (CARS) program. I bought the car on a Sunday and the following Friday (nearly a week later) they called me to say that the car I bought did not qualify for the program and I had to bring it back. They had punched in the LS model with the smaller engine on the CARS website, but the LTZ came with the 6 cylinder which made it not qualify due to gas mileage restrictions. I'm sure I could have gotten a lawyer and kept the car since I had a contract, but they promised me they would "work with me." I took the car back and got my "clunker" on Friday evening-They did not give me my title back at the time because some office was already locked up for the night. The next day, Saturday, was the last day of the CARS program, and every other dealer in Houston tole me "No Deal if no title in hand." I could not get my title because Westside is closed on Saturdays. I even drove an hour to get to this dealership-What a mistake! I was really happy with my car for the 5 days I had it. Avoid this dealership. There are too many others to choose from in Houston.
Comments:4 Replies - Latest reply on 2009-08-23
Posted by Johanna on 2009-08-23:
Is that even legal? I thought it was supposed to be the dealer's responsibility to make sure that the car you were buying was eligible, not the other way around. If they screw up, then they have to eat it. Am I wrong in this?
Posted by Anonymous on 2009-08-23:
Another Obama screw-up
Posted by Anonymous on 2009-08-23:
Clutzy, I agree with you, Westgb should have held out and said you guys messed it up it's your problem to fix, not mine.
Posted by Anonymous on 2009-08-23:
My apologies in advance to the reputable car sales people and dealerships out there... but most of them are SHADY! More than likely there is a clause in very fine print in the contract that allows them to do this. For something as important as a title, dang straight someone would gotten ahold of someone in management that could have opened the office to get it. If not, they'd best find a window or make good on the original deal that was made!

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