U-Haul Complaint - U-Haul..Incompetent and Unresponsive..You are on Your Own
LITTLETON, COLORADO -- We reserved a trailer (via phone)from U-Haul 2 weeks ago. We gave the agent, on the phone, all information about the size of our car and what we were hauling. We were assured that we could load and haul using a 6x12 (totally wrong!!). Planned, packed and moved around possesions with the dimensions of the rented trailer and understanding of what we could haul.
Went to the center to pick it up on So. Federal in Denver and they helped hook up wiring so they definitely saw the car we were driving.
Came home and completely loaded it up. Started on drive and car could just barely get up to speed of 40 miles per hour on city street. A friend also noticed that the light signals were no longer working.
Drove back home. Called U-Haul and explained the issues. They said we had options to take it back to a center much closer to our So Metro home location or get it fixed. For a drive of 1,000 miles, we wanted to exchange to another trailer. We called the center they recommended (but they don't have a computer system hooked to know what is available at each center..this is the 21st century..they are a nationwide company--??) and they said bring it over and they would exchange it. Got there..wanted to try to fix the lights instead of exchanging..Since the lights were working, not working, working again we declined to use the "fixed" trailer..but then they refused to exchange it since they said that they didn't have one available (why didn't they say that on the phone when we called and told them the problem?)..
We called from that center and found one up North on Colfax to exchange. Got there and they confirmed our car was too small and we should have Never been rented a large trailer. So now we have to cut our haul of our possessions in half for the trip...what a waste...
Will NOT do business with them again since they don't hire OR train their employees to make correct decisions or understand the needs of customers.