Southwest Airlines Complaint - The Worst Experience Ever.
This is the letter that I wrote to Southwest's customer service person. I realize that I flew standby and was taking a risk. However, It's not like I wasnt proactive. With the amount of employee's that I spoke to on Thursday setting up the reservations and on Friday trying to find the best possible flights to take, there is no reason why I shouldnt have gotten to the East coast. Instead, I wound up flying in a BIG circle, -$180 (1/2 of the price that I gave to the person for the standby ticket + misc. travel expenses) and devastated. I have flown standby many times before and have NEVER had this happen. I guess the lesson here is somethings are not ok to try to be cheap on.
I received the news that my Grandfather had passed away Early Thursday morning. I had a friend offer me a buddy pass so that I may get to the funeral on Saturday morning in Pittsburgh PA. Had I known the experience was going to be what it was, I would of purchased a ticket outright from a different airline.
After checking and rechecking flights on Thursday I had a reservation to fly standby from Spokane to Oakland, Oakland to Chicago and Chicago to Pittsburgh.
I checked with the desk the status of the flights in Spokane and got re routed from Oakland to Burbank and Burbank to Pittsburgh. At the time, the attendant told me that that flight was a much better option because it still had open seats on it.
Fast forward 2 hours. Land in Burbank. Am told the flight was full, but I was the first person on the standby list, so it looked like I would get on ok.
2 more hours pass. The Flight is overbooked. There is nothing the attendants can do because It is now 2pm on the west coast and there are NO MORE FLIGHTS going from the west coast to the east coast.
Instead of checking to get me to Chicago or anywhere on the East coast, they sent me back to Seattle.
Did I get to spend today with my family to grieve my Grandfathers death? No, I did not.
I have flown standby tons of times. As my grandfather retired from United. I have NEVER in my life had this bad of an experience. I don't wish this feeling on anyone.
I would hope that there would be some sort of compensation on Southwest's part to try to make up for the mistakes that were made.
I am sending a copy of this letter to my local news station. People need to be aware of this.
I understand the risks of flying standby. However, I started flying at 7am in the Morning. There is no reason why I shouldn't have been able to get on a flight from one of the airports that I was at yesterday to Chicago.. At least that way, I wouldve been able to get there.
It is the flight personnel's job to find the best way to make that happen. Which is why I kept checking and rechecking. Instead I was sent in a big circle and Nothing but heartbreak got accomplished.
I understand that normally you don't refund or compensate for people flying standby. However, I do believe this is a HUGE error that needs some sort of compensation. I missed out on something VERY IMPORTANT to me, something I can't get back, due to Southwest Airlines.