Towne Toyota/Scion, 1499 Route 46, Ledgewood, NJ 07852 Complaint - Brand New 2009 Camry Engine Malfunction Light on at ODO 800
LEDGEWOOD, NEW JERSEY -- Camry family since 1989. Own 5 of them. Just brought another brand new 2009 Camry Hybrid (2nd TCH) and Engine Light Malfunction went on at 800 ODO, 3 weeks from purchase, half tank after first fuel and did not top off the fuel tank at first pump. Went through car menu and looked up internet. Most customers stated on internet that Dealership’s service says fuel cap is not tight. Never did I have this problem with my other 2007 TCH. Made a video proof of me tightened the gap cap with at least 10 times of tic-tic tic sounds. Drove it around and light still on.
Took it to Towne Toyota at 1499 Route 46, Ledgewood, NJ 07852 (where I brought time car) the next morning and they charged me with a diagnostic fee of $51.59 and stated – “VAPOR LEAK FROM FUEL CAP. TIGHTENED CAP, INSPECTED SEAL. RESET ECU.” Tech 831 DM, argued with me that the fuel cap is not tight, embarrasssed me in front of other customers, made feel look like a fool not knowing how to tight a fuel cap, and what is worse is that he lied in front of my face. Told manager that I am going to file a complaint that Tech 831 DM, lied and embarrasssed me in front of others and will bring my video (w/ sound of tic >10X) to show that I tightened the fuel cap. Service manager told me to pay the $51.59 and to get out!
Never in 20 years of Toyota, did I ever come to a service like this. Horrible, attitude, and dishonest. I still can’t believe a tech would lie to me in front of my face! Past 20 years, have been to more than 10 different Toyota service and I have to say Towne Toyota is the worst!