Sony Canada Complaint - Sony NAV-U 94T suction cup
RICHMOND HILL -- Aug 24th 2009 - Sony NAV-U94T
In October 2008 we purchased 3 Sony NAV-U94T navigation systems from the Sony store at the Markville Mall, in Markham,Canada I use mine the most since travel to the US often.
On my 1st trip to the USA I installed the suction cup on to the windscreen and then attached the GPS. After a few hours drive the sun was strong and I saw the GPS system coming off the windscreen as the rubber on the suction cup could not handle the heat.
I installed it on the dash board and it stayed put. After each trip I would remove it the unit completely and store it away.
After 5 trips now the suction cups does not stick on to the dash board, when installed it stay for about 15 seconds and the whole system falls apart.
I went to the Sony store and complained, the guy tells me you have to take the suction cup to the head office at Victoria Park,Ont, Canada. Prior to going I called the office to confirm what info they want me to bring along. I spoke to a guy called Nathan on 8/24 around noon and to my surprise he tells me there is nothing that could me done about it, we don’t manufacture navigation systems anymore your options are to buy another holder at a dealership or use a 3rd party suction cup which will server your purpose.
I could not believe what I heard I said to him you manufacture and sell product of inferior quality and discontinue it when your sales are down and the customer who purchased them are stuck with it. He says there is nothing that I can do sir.
As customer we always end with the wrong end of the stick. I hope someone at Sony will read this and to those who purchased Sony navigation systems you have 3 more customers to add to your ship.
It will be nice to see Sony taking responsibility for the product they sell and replace the defective suction cups.
I'm really lucky cos i found the receipt and it is under warrenty. Now if Sony doesn't replace the part they know whats coming next, the guy in a white shirt and tie & black suit :)