National Floors Direct Complaint - Do not use NFD under any circumstances
I had $3750 worth of carepeting installed in my home in March of 2008. I won't even get into the no shows and lies that I was told as to why they had to cancel or did not show up. I finally got the install, but they came at 4:00 for quite a big job. These two foreigners that told me that they just learned how to install carpet. They did not leave my home until 1:00 in the morning.
Fast forward to August of 2009. I start noticing humps in my carpet in three different rooms. My great room or living room is the worse and it has humps or wrinkles in six places.
After investigating on line, I discovered that this is caused by poor installation. No, you don't say! The carpeting should have been stretched with a machine. What has happened is the carpet has stretched. I can't get them to come over and repair it. It took me three weeks of phone calls to even get a firm appointment. That was for last Friday. They never showed and I called and complained and I was told they would be here on Monday. Monday morning, I called to confirm the appointment and I was told to expect them between three and six. I would have preferred an earlier appointment, but I was anxious to get them here so I did not complain. It is now six thirty and no show and no phone call. As I was typing this a commercial came on TV for them stating that their carpet is guaranteed for life and they will come right over to remedy and problems you may incur. What a joke.
Please do not use these people. The labor is poor to say the least and they lie to you. Don't make the same mistake that many of us did. I will never use these people again and I will do what ever I can to let others know the truth about them.