Hotel.com Complaint - Customer Service Hell
Ok, To whom it may concern. 8-24-2009
Sun. 23.2009, I've spoken to reps Keith, Chad, Supervisor Julie, representative Iam, Vanessa, Supervisor Sari, and the 2 booking reps that gave me incorrect information about the hotel in the booking process. Mon 8.24.2009 reps Nathaniel and Boris., supervisor Eve. Phone has hung on on me 5 times during this process and it is virtually impossible to get a supervisor or any competent agent to handle the matter at hand.
Matter at hand - I booked a hotel where I was told the room was a special suite with a fireplace. When I arrived it was a king basic room. Upon calling down to the front desk, the clerk alerted me that no room in the entire hotel had a fireplace. I decided to leave, called back the same line it was so easy to get through to take my money, and this is where the nightmare began.
Above is a condensed version of the hell.
As a long standing customer, I am sending this note to put you on notice,
that the "delights" of this experience will be going out to the masses in blog, form, and I hope no one ever has to deal with the type of treatment I went through.