Sears Compliment - Thumbs up - Master Protection Plan
I purchased a refrigerator from Sears 5 years ago - a french door bottom freezer, branded Kenmore Elite but made by Amana (according to a very seasoned Sears repair tech). Fortunately I purchased an MP agreement at the time. Honestly it was almost by accident: the fridge was a floor/display unit and the salesman basically threw it in. As it appeared I was getting it for free, I didn't argue. Thank goodness.
The fridge was not great & I had several repair visits but though aggravating all were free. Then, when the unit was about 4 1/2 years old, the compressor went out. It was replaced for free but the fridge was never the same. The interior water dispenser froze solid, and vegetables etc. froze in the produce bins. Nothing the repair techs did made any difference.
After the obligatory number of unsuccessful service visits I called and invoked the lemon clause. The reps I spoke to did due diligence and then approved a free replacement unit to the tune of $2250. Though I'd rather have had a trouble free fridge from day one I can honestly say that Sears has been true to their agreement.
So, on balance I'm a satisfied customer!