Hotels.com Complaint - Wrong room....
FARGO, NORTH DAKOTA -- I booked a room through Hotels.com for a king non smokeing room and I get a confirmation number for that room but when I show up to get the room I get a queen smoking room.
I told the hotel that was not what I booked, they said that was what was sent by hotels.com.
I call hotels.com they couldn't do anything but offer 20 dollars for the next booking.
Why would I book another room with them when I do not get what I book.
This site is a joke.
i suggest never using them.
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