Footlocker Complaint - I sustained head injury's and damaged sun glasses due to lowered metal shutters before store closure time - No warning of lowered metal shutters on exiting the store
No warning of lowered metal shutters on exiting the store - Complaint
TOWN CENTRE, ROMFORD -- I am trying to contact footlocker in order to make a complaint about an incident that occurred at the Romford store yesterday.
It was at 5:45 PM and I had just made a purchase and was happily leaving the store when the staff in control of the metal shutters witnessed me walking towards the lowered metal shutters. As I am over 6 foot tall I did not notice the lowered metal shutter was at this height and the two staff members standing by the door did not warn me, to mind my head. I proceeded to walk into the metal shutter with such force, enough to be dazed and concussed at what had happened to my £250 (Police branded) sunglasses that were on my head at the time and also cushioned the blow to my head.
I went to King Georges hospital, Goodmayes and was examined by a doctor and the injuries were recorded, the Incident has left me slightly concussed with a large bruise and lump on my head and serious pain to my neck and back and I have vomited due to the pain from my injuries.
I proceeded to leave the store stunned and embarrassed but then decided to return to ask the staff for contact details to notify of the incident, as I entered the store the staff members and mall security were laughing and joking at my expense, they then called the manager who refused to give me contact details and just asked me to leave the store and use the internet to make the complaint. I found this very disturbing and after a lot of searching on the net came up only with this consumer help site and no easy way in which to contact footlocker complaints dept.
I HOPE THAT YOU CAN INFORM ME OF WHAT TO DO NEXT SO THAT I CAN DEAL WITH THIS SITUATION ADEQUATELY?
After 2 weeks in hospital with a respiratory condition and I am awaiting surgery for this condition, I was warned by my doctor's to take extra care not to worsen my condition by injury or otherwise and I feel that this incident could have been prevented if the staff had done their job and looked out for the welfare of the customers in the store which was just myself and my girlfriend, they could at least have left enough room when lowering the shutter for us to safely exit the store or otherwise warned me about the low shutter as I approached the lowered metal shutters as they were controlling the shutter at the time and guiding us out the store. Or there should be a brightly coloured warning sticker in plain sight on the lower edge of the sharp metal shutters.
I feel that the metal shutters shouldn't have been lowered at this time anyway because the store did not close until 6 PM and the 2 members of staff that were present and in control at the entrance of the store were not allowing any more customers to enter the store anyway.
Will footlocker compensate me for the damage to my sunglasses and the head injuries I sustained from the store and also for the blatant carelessness, callous humility and the lack of help to provide information in order for me to contact head office to report this incident to the footlocker complaints department.