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Hotels.com Complaint - Needed to check out a day early
Hotels.com pocketed the money, no refund.
I won't be back. simply outrageous $200 down the toilet, no advantage in using these online price finding 'services'. It's a scam.
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Posted by Ben There on 2009-08-24:
Many hotels offer rates directly to the customer that do not allow refunds either. It pays to read the rules. Out of curiosity, had you already checked into the hotel? Even the most flexible rates often do not offer your a refund if you are already checked in and you only have one night left.
Posted by Hugh_Jorgen on 2009-08-24:
Ben is right - most hotels are going to treat that as a last minute cancellation and penalize you a night's stay.
Posted by Eloise on 2009-08-25:
You made a reservation and in doing so agreeded to certain terms and conditions. Why shouldn't you be held accountable?
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